What is Nomad Routines?
Nomad Routines is a lifestyle brand designed for remote workers and digital nomads. We create high-quality, seasonless skincare essentials. Our philosophy is rooted in minimalism, simplicity, and thoughtful living.
What makes Nomad Routines different from other brands?
We are not about trends or fast fashion. Our collection is permanent, seasonless. We also don’t do sales, newsletters, or rush deliveries - our focus is on thoughtful consumption and intentional living.
Do you offer promotions or discounts?
No, we believe in fair and transparent pricing all year round. Instead of relying on promotions or sales, we focus on offering high-quality, timeless products that are worth their value.
Do you have physical stores?
No, Nomad Routines is an online-only brand, allowing us to keep our operations minimal and efficient. Our digital space is designed to serve your needs and provide you with all the information you require.
However, during special occasions such as PR events, pop-ups, or collaborations, we might sell our products in-person for a limited time. To stay updated on future events and opportunities to shop our products physically, be sure to follow us on social media and check our updates regularly!
How can I contact customer service?
We’re here to help! You can reach out to us via our Contact Us page, or send us a message through our social media channels. We aim to respond within 24-48 hours.
How long does it take to receive my order?
We believe in slowing down. Expect your order to arrive within 5 to 7 working days, though sometimes it may take a little longer (up to 9 days) depending on your location.
Can I track my order?
Yes, once your order is shipped, you’ll receive a tracking number via email so you can keep an eye on its journey.
What are the shipping costs?
Shipping costs depend on your location and will be calculated at checkout. We aim to keep our fees fair and transparent, ensuring they reflect the true cost of sustainable logistics.
How do I use your skincare products?
Our skincare line is thoughtfully designed to simplify your daily routine. Each product is labeled with a number that corresponds to its recommended step in the sequence, making it easy to follow and customize based on your needs. The main categories include:
We’ve also introduced Category 1.5, which is reserved for toners. These are meant to be used after cleansing (Category 1) but before moisturizing (Category 2), providing an extra layer of hydration and preparing your skin to better absorb active ingredients.
Whether you’re following a simple three-step routine or incorporating additional steps for a more comprehensive regimen, our numbering system ensures that your skincare stays straightforward and effective. This approach is ideal for both beginners and experienced skincare enthusiasts looking for an intuitive system.
Are your skincare products suitable for sensitive skin?
Yes, our skincare products are carefully formulated to be gentle and suitable for most skin types, including sensitive skin. We prioritize high-quality, skin-friendly ingredients that minimize the risk of irritation, making our products a great choice for those with delicate or reactive skin.
If you have specific concerns, we recommend reviewing the product “Skin Type” recommendations in the Product Page. Additionally, we’re always here to help! Feel free to reach out to us for personalized advice based on your skin type and needs.
For individuals with particularly sensitive skin or underlying conditions, consulting a dermatologist is always a good idea to ensure compatibility with your skincare routine.
Do you offer cruelty-free skincare?
Yes, all our skincare products are 100% cruelty-free. Our commitment to beauty extends beyond aesthetics to encompass ethical standards and practices. We proudly assure our customers that all of our skincare and makeup products are cruelty-free. This means that no animal testing is conducted or commissioned for any of our products or ingredients. Our cruelty-free promise is further solidified by ECOCERT certification, ensuring that our practices meet rigorous ethical standards. Cruelty-Free Standards: No Animal Testing (we adhere to strict policies against animal testing at all stages of product development) and ECOCERT Certified (our products are certified by ECOCERT, which upholds the highest standards for natural and organic cosmetics, including animal welfare). Our dedication to animal welfare is part of our mission to deliver high-quality, ethical beauty products to our customers. Should you require further information about our cruelty-free practices and ECOCERT certification, our customer service team is readily available to assist you.
What Percentage of Natural and Organic Ingredients are Within the Product Formula?
Transparency in ingredient sourcing and formulation is a cornerstone of Selfnamed's philosophy, the only supplier of Nomad Routines. They adhere to the Ecocert Cosmos standard for certifying our products.
This varies from formula to formula, so please refer to the product description for the most accurate information. However, in general, in a natural certified formula, at least 95% of total ingredients are natural.
Organic Certified Formula: In an organic certified formula, at least 95% of total ingredients are natural, at least 10% come from organic farming, and 95% of all plant-based ingredients must be organic as well.
Is the production facility certified?
Yes, the production facility where Nomad Routines products are manufactured is certified according to ISO 22716:2007, the international standard for Good Manufacturing Practices for cosmetics. To ensure the safe manufacturing of cosmetic products, ISO 22716:2007 provides guidelines for the production, control, storage and shipment.
What is your return policy?
We want you to love your purchase! If you’re not completely satisfied, you may return your products within 14 days of delivery. To be eligible, the following conditions must be met:
The product must be unused and unopened to comply with hygiene and safety standards.
The product must be returned in its original packaging, including any additional components (e.g., caps, boxes, dispensers).
Returns must be initiated within 14 days from the delivery date.
Please note that we cannot accept returns for opened or used products due to hygiene concerns. For more detailed guidance, please contact our Customer Care team via email or social media.
How do I return a product?
To start a return, follow these simple steps:
Contact our Customer Care team at nomadroutines@gmail.com with your full name, order number, and a brief explanation of why you wish to return the product. If the item is defective or damaged, please include photos for faster processing.
Once your request is approved, you’ll receive an email with instructions on how to return the product, including the return address.
Important notes:
Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping method to ensure your return arrives safely.
Products must be shipped within 14 days after you’ve initiated the return process.
We cannot be held responsible for lost or delayed return shipments.
When will I receive my refund?
After we receive and inspect your returned item to ensure it meets our return policy requirements, your refund will be processed. Refunds are issued within 5–7 business days to the original payment method you used during checkout.
Please note:
Original shipping fees are non-refundable.
Refunds may take additional time to appear on your bank statement, depending on your financial institution.
If there are any issues or delays with your refund, feel free to reach out to our Customer Care team for support.
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